{"id":2047,"date":"2019-09-04T10:49:16","date_gmt":"2019-09-04T10:49:16","guid":{"rendered":"http:\/\/impreza15.us-themes.com\/?page_id=2047"},"modified":"2020-05-16T21:59:24","modified_gmt":"2020-05-16T20:59:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/petgifts.ie\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"l-section wpb_row height_custom\"><div class=\"l-section-h i-cf\"><div class=\"g-cols via_flex valign_top type_default\"><div class=\"vc_col-sm-8 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling remove_indents\" style=\"--sections-title-size:1.5rem\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section\" id=\"1566218453842-fd6ec390-c097\"><button aria-controls=\"content-1566218453842-fd6ec390-c097\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Which payment do you accept?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566218453842-fd6ec390-c097\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We accept all major credit and debit cards through our payments portal. We use Stripe as our payments processor. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219893662-41f2307b-e213\"><button aria-controls=\"content-1566219893662-41f2307b-e213\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How do I use my coupon code? Is it for one purchase only?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566219893662-41f2307b-e213\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have a coupon code, just enter your code at the checkout to avail of your discount. You can use your coupon for as long as it is valid.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219987763-973f9b42-767d\"><button aria-controls=\"content-1566219987763-973f9b42-767d\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How can I learn about ongoing and future sales?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566219987763-973f9b42-767d\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Sign up to our newsletter to be the first to hear about all our special offers, sales and discounts!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220067800-e30e48ec-0ec2\"><button aria-controls=\"content-1566220067800-e30e48ec-0ec2\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">What are the benefits of being a subscriber \/ registered customer?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566220067800-e30e48ec-0ec2\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you have subscribed for updates, you will be the very first to receive the latest news and discounts our product ranges as they become available. As a registered customer, you will be able to sign in to track your order and reorder at a click of button.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566220069277-6041333f-a677\"><button aria-controls=\"content-1566220069277-6041333f-a677\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How do I get assistance from the customer service team?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566220069277-6041333f-a677\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We pride ourselves on providing unrivalled customer service that is tied in with expert knowledge of gifting passed on to each and every customer. <a href=\"http:\/\/petgifts.ie\/contact\/\">Get in touch<\/a> with our team for assistance!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1589662220883-d584727d-8792\"><button aria-controls=\"content-1589662220883-d584727d-8792\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Where are you based?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589662220883-d584727d-8792\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Pet Gifts is an online business based in Nenagh, County Tipperary and operated by Immersive Retail, a leading family run retailers for personalised gifts. Established in 2017, we have been supplying engraved, embroidered and printed products to thousands of satisfied customers.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1566219128772-dc87b364-f10e\"><button aria-controls=\"content-1566219128772-dc87b364-f10e\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Can I change or cancel my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1566219128772-dc87b364-f10e\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Due to the nature of the products we offer once your order has been processed we are not able to change or cancel your order.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1589662632786-bca893a5-c58c\"><button aria-controls=\"content-1589662632786-bca893a5-c58c\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">I have a problem with my order?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589662632786-bca893a5-c58c\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Not to worry, if you click the <a href=\"http:\/\/petgifts.ie\/contact\/\">contact us<\/a> button at the top of this page you can get in touch to let us know about your problem. Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as fast as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault. We may ask you send over an image to investigate your claim further.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1589662694808-2ebadb27-6b38\"><button aria-controls=\"content-1589662694808-2ebadb27-6b38\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Why will you not process my payment?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content\" id=\"content-1589662694808-2ebadb27-6b38\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Please ensure you have entered all of your card details correctly.<\/p>\n<ul>\n<li>Is your card still valid?<\/li>\n<li>Does your billing address match the address that your card is registered to?<\/li>\n<li>Is this the first time you have used your card? If so you may need to contact your bank to register your new card<\/li>\n<li>Is there enough funds in your account for your order?<\/li>\n<li>Have you included punctuation and special characters in your delivery address? If so please remove these as Payment Service Provider does not allow these.<\/li>\n<\/ul>\n<p>If you are still having trouble making a payment please use the form below to contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-1 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"vc_col-sm-3 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-menu us_custom_07f9eca1 layout_ver style_links us_menu_1\" style=\"--main-gap:1.5rem;--main-ver-indent:0.8em;--main-hor-indent:0.8em;\"><ul id=\"menu-information\" class=\"menu\"><li id=\"menu-item-3504\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3504\"><a href=\"https:\/\/petgifts.ie\/faq\/\">FAQs<\/a><\/li><li id=\"menu-item-3505\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3505\"><a href=\"https:\/\/petgifts.ie\/shipping\/\">Shipping<\/a><\/li><li id=\"menu-item-3506\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3506\"><a href=\"https:\/\/petgifts.ie\/returns\/\">Returns<\/a><\/li><\/ul><style>.us_menu_1 .menu>.current-menu-item>a{color:inherit}@media ( max-width:600px ){.us_menu_1 .menu{display:block!important}.us_menu_1 .menu>li{margin:0 0 var(--main-gap,1.5rem)!important}}<\/style><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Which payment do you accept?We accept all major credit and debit cards through our payments portal. We use Stripe as our payments processor. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. You can rest assured that your information is safe and secure. How do I use...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - PetGifts.ie<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/petgifts.ie\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - PetGifts.ie\" \/>\n<meta property=\"og:url\" content=\"http:\/\/petgifts.ie\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"PetGifts.ie\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-16T20:59:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/petgifts.ie\/#organization\",\"name\":\"PetGifts.ie\",\"url\":\"https:\/\/petgifts.ie\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/petgifts.ie\/#logo\",\"inLanguage\":\"en-GB\",\"url\":\"https:\/\/petgifts.ie\/wp-content\/uploads\/2020\/05\/pg-ico.png\",\"contentUrl\":\"https:\/\/petgifts.ie\/wp-content\/uploads\/2020\/05\/pg-ico.png\",\"width\":512,\"height\":512,\"caption\":\"PetGifts.ie\"},\"image\":{\"@id\":\"https:\/\/petgifts.ie\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/petgifts.ie\/#website\",\"url\":\"https:\/\/petgifts.ie\/\",\"name\":\"PetGifts.ie\",\"description\":\"Personalised gifts for pets and all pet lovers!\",\"publisher\":{\"@id\":\"https:\/\/petgifts.ie\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/petgifts.ie\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/petgifts.ie\/faq\/#webpage\",\"url\":\"http:\/\/petgifts.ie\/faq\/\",\"name\":\"FAQs - 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